International Orders
We Love to Ship Internationally
If you live in Canada, please select the "Fed Ex Ground – Canada" option. Your product will be shipped by Federal Express. You may also select "International – Fed Ex Priority" (see below) if you need expedited shipping.
For shipping to all other countries, including the United Kingdom (UK), please use the "International – Fed Ex International Priority" options in our shopping cart. Federal Express International Priority will deliver within 24-48 hours to most customs offices throughout the world (and is trackable)! This does not mean that the package will arrive in 24-48 hours; it does mean that once the package is shipped, it will take between 1-2 days for the package to reach most customs offices. Each country has different procedures to process the package through customs. Sometimes this takes only 1-2 extra days, but it can take up to 4 weeks in other instances.
If you have any special needs, or need even faster delivery, please write to Customer Service using our contact us form to make special arrangements. We will attempt to accommodate every request, but please understand that it may take some time to make special arrangements.
Please note that all international orders must be shipped to the same address to which your credit card bill is sent. We will contact you personally if your order is particularly large to verify your credit card information. IMPORTANT: please note that you are responsible for any customs charges (e.g., VAT) in addition to the cost of the brace; we do not collect these charges on this site. If duties, taxes, tariffs and fees are not paid by the recipient within 7 days, your credit card will be charged for this amount. For more information (particularly for UK customers) see the HM Revenue & Customs web site.
Payment and Currency
All currency values are in U.S. Dollars. If you are from Canada and are using our shopping cart, your credit card company will perform the appropriate currency exchange automatically upon purchase from our system.
If you need to approximate our costs in your own currency, please use our currency converter.
We currently only support credit card transactions. If you have special needs, please write to Customer Service using our contact us form and we can arrange other payment options (e.g., money order). We do not accept personal nor business checks.